Shipping Information
Shipping
Every order is packed and posted from our Queensland warehouse. Here’s what to expect once you’ve hit checkout.
Processing times
Orders are picked, packed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). Anything ordered on a weekend or public holiday goes into the queue on the next business day.
During sales, new releases and the Christmas rush, processing can take a little longer. If there’s a hold-up, we’ll let you know.
Shipping rates
We ship with Australia Post. Rates are calculated live at checkout based on the weight of your order and where it’s headed, so you’ll see the exact cost before you pay — no surprises after the fact.
Free standard shipping on all Australian orders over $300 AUD.
Delivery estimates
Within Australia
- Standard — 2–7 business days from dispatch
- Express — 1–3 business days from dispatch
Regional and remote areas can take a few days longer than the metro estimates above.
International
We ship worldwide, including New Zealand, the United Kingdom and Ireland, Europe, the United States, Canada and much of Asia. Allow 7–21 business days from dispatch, depending on the destination and how quickly local customs processes your parcel.
These are Australia Post estimates, not guarantees, and they run from the day your order is dispatched — not the day you placed it.
Tracking your order
You’ll get a confirmation email when you order, and a tracking number by email as soon as your parcel is on its way. If tracking hasn’t updated for a few days, sit tight — scans can be patchy in transit, particularly over weekends.
Delivery addresses
Please double-check your address at checkout. We post to the address exactly as entered and can’t take responsibility for parcels sent to an incorrect or incomplete one. If a parcel comes back to us as undeliverable, we’ll be in touch to arrange re-delivery at your cost.
Lost or delayed parcels
Once your parcel leaves us it’s in Australia Post’s hands, but we won’t leave you to chase it on your own. If your order hasn’t arrived within the estimated window, email us at info@countrytruckercaps.com with your order number and we’ll lodge an enquiry with Australia Post and follow it through.
International customs, duties and taxes
International orders may attract customs charges, import duties, VAT or local taxes. These are set by your country’s customs authority, are outside our control, and are the responsibility of the customer. We can’t calculate or pre-pay them at checkout.
If you’re unsure what applies, check with your local customs office before ordering. Parcels refused at delivery, or returned to Australia because customs charges went unpaid, will be refunded less the original shipping cost and any return freight charged to us.
Changes and cancellations
We pack fast, which is great for you but means there’s a narrow window to change an order. If you’ve made a mistake, email info@countrytruckercaps.com straight away — if it hasn’t been packed yet, we’ll do everything we can to fix it. Once a parcel is dispatched, we can’t recall it.
Questions
Email info@countrytruckercaps.com and we’ll get back to you within 1–2 business days.