Privacy Policy

 

Effective Date: 12/02/2025

This Privacy Policy describes how Country Trucker Caps ("we", "our", "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website countrytruckercaps.com (the "Site").

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. If you contact us for customer support, we may collect additional information. Any data that can uniquely identify an individual is considered Personal Information. Below is an overview of the data we collect and why:

Device Information

• Examples of Personal Information collected: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions.

• Purpose of collection: To optimise Site performance, personalise your experience, and conduct analytics.

• Source of collection: Automatically collected via cookies, log files, web beacons, tags, and pixels.

Order Information

• Examples of Personal Information collected: Name, billing and shipping address, payment details (including credit card numbers), email address, and phone number.

• Purpose of collection: To process and fulfill orders, communicate with you, screen transactions for fraud, and provide product or promotional updates.

• Source of collection: Directly from you when you place an order.

Customer Support Information

• Purpose of collection: To provide assistance and resolve any queries.

• Source of collection: Directly from you.

Minors

We do not intentionally collect Personal Information from children under 18 years of age. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share Personal Information with service providers to help fulfill our obligations, such as:

• Third-party logistics providers for shipping and delivery.

• Payment processors to process transactions securely.

• Advertising and analytics providers to improve our marketing efforts.

• Legal authorities when required by law, including compliance with Australian regulations.

Behavioural Advertising

We use Personal Information to deliver targeted advertisements that may be relevant to you. We utilise tools like Google Analytics and Facebook Ads. You can opt out of targeted advertising:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• General opt-out: http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to provide services including:

• Processing payments and fulfilling orders.

• Keeping you updated on new products and promotions.

• Ensuring security and fraud prevention.

Legal Basis for Processing (Australia)

Under Australian privacy laws, including the Privacy Act 1988 (Cth), we process your Personal Information under the following bases:

• Your consent.

• Contractual necessity (processing orders and payments).

• Compliance with legal obligations.

• Our legitimate business interests, provided they do not override your rights.

Retention

We retain your Personal Information for as long as necessary to fulfill our business and legal obligations. If you request deletion of your data, we will comply unless retention is required by law.

Your Rights

As an Australian resident, you have the right to:

• Access, update, or delete your Personal Information.

• Withdraw consent for data processing.

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your data is mishandled.

Cookies

We use cookies to enhance user experience, track analytics, and personalise advertising. You can manage cookies in your browser settings or visit www.allaboutcookies.org for more information.

Do Not Track

Currently, we do not alter our data collection practices in response to "Do Not Track" signals from browsers.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date."

Contact Us

For questions about our Privacy Policy, or to request data access or deletion, please contact us at:

Country Trucker Caps
Email: info@countrytruckercaps.com

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.